How to get the most out of Brownbook
December 11, 2008Here are two videos from Dave that tell you how to make the most of your business listing on Brownbook - hints and tips, what to look out for and what really works:
And part 2…
Here are two videos from Dave that tell you how to make the most of your business listing on Brownbook - hints and tips, what to look out for and what really works:
And part 2…
I was asked the other day why we don’t do radiating search, and its a good question the answer to which is not immediately obvious. I figured it may be useful to share the reasons why?
When we first designed Brownbook.net we set out to challenge all the established rules of how local business directories ’should’ work (coming from a big directory background as we do this was not always easy, but an exercise we def wanted to do).
With respect to radiating searches the more we questioned it and experimented with alternatives the more we saw that there was a better way, and we decided to junk the concept in favor of a more contemporary ‘tags-based’ method.
Now it’s not immediately obvious to someone brought up in traditional directory industry, so let me try to explain some of the logic here (it takes longer to explain it that to see the behavior it in action):
#The assumption that ‘closest’ is always what a user wants:
With traditional local directories there was very little value added info that allowed a user to select which suppliers that might use, thus ‘closest’ was pretty much all they had. With richer information with listings users have more criteria by which they can decide which businesses to use.
#User self-selection:
Human behavior says that when looking for a business to use in a certain area a user will type in that area (by some definition, eg zip code, town, city, region, etc, etc). If they don’t find results they want they tend to try a different area definition - either broader, narrower, or just different. The user of ‘related tags’ facilitates this in a tags-based search, where the related tags offered are determined by the tagging that businesses and users have assigned to listings.
#Business self definition:
Tagging allows businesses to tag their listing according to where they *want* to do business. This is especially important when you consider that different business types work over radically different geographic scopes; consider the geo scope of say a gardener versus the geo scope of a yacht broker. The flip-side of this is user self-selection (the two work in concert); that when looking for a yacht broker a user may search for Europe, Florida Keys, or France (not Myville, or Localtown); and that when searching for a gardener they will naturally use a much more local definition.
#Evolution of tag-style searches in other web behaviors:
The use of tags to replace traditional ‘more scientific’ methods (tags versus hierarchical taxonomies/classification structures, and geo tags versus radiating search) is becoming more prevalent on the web and an accepted behavior that allows consumers and publishers (businesses in the case of business listings) to naturally reach a equilibrium of self regulation. What I mean by this is that instead of maintaining a complex (and by definition rigid) taxonomy you use tags to allow that taxonomy to evolve naturally over time (some people may be familiar with the term folksonomy). We see the same rules that apply to a hierarchical category taxonomy applying to a radiating geo search.
It’s not a short answer, but as with all simple concepts the wiring under the board is often more complex than you’d imagine. But in short geo tags let users and busineses define what works best for them, without the arbitrary rules that the traditional directories had to enforce.
There’s been a lot of activity at ‘Brown Towers’ recently, not least of all was the release of Brownbook.net USA, Brownbook.net Canada, and Brownbook.net Australia.
So, in the last week we’ve gone from 2.2 million businesses listed to well over 27 million (2.2m UK, 22m USA, 1.1m Canada, 2m Australia).
Recent developments include:
- Added in FOUR new countries with base data - including the ability to search globally. You can also add businesses in ANY world country and we’re even starting to see activity in countries where we haven’t even added base data. We also added some diddy little flags to the home page content to denote which country the home page content is coming from.
- Re-prioritised the search results to give more weight to exact matches on business name
- Added the business name to the Recently Reviewed Businesses on the home page (so you can see which busineses people are commenting on
- Modified our OpenSearch API to support country selection in the API
- Added a more obvious link to enlarge photo reviews, and to play video reviews
- Added support for an ‘affiliate code’ so our partners can provide local search services using our PLATFORM, and they can earn money when businesses claim their listings. This can be used in conjunction with our OpenSearch API.
- Our MOBILE PLATFORM is ALMOST ready for primetime. A few people have been trialling it for us and initial feedback is good. We’ve just got a few more tweaks of the UI to get it just right, and that should be live in about 2 weeks.
- We have a new member joined the UK Business Team: Sarah is responsible for getting the knowledge out about Brownbook.net and she’s going to be working on various news, promotional, and marketing-type activities.
I’ll make another update soon, the next version due in a couple of weeks has some great new tools for business owners and consumers, so stay tuned.
PS: check out this example of a business page with a photo gallery promotion (Emy Lou Photography in Brighton, UK).